While we try our best to display the color as accurately as possible, there may be slight variations in the color of the fabric, dyes, prints, or embroideries due to the handmade nature of the garments.

Shipping fees vary for ready-to-ship orders and are calculated at checkout. For all other items, we offer a flat rate of $25 USD for worldwide shipping!

Please note that all customs and duty fees are the customer's responsibility to pay.

USA: Any made-to-order or ready-to-ship orders above $800 are subject to incur import fees which is the customer's responsibility to pay. This typically ranges from 6-12% of your total order value. This payment is necessary to release your order from customs and unfortunately are not set or regulated by us.

If the charge you are asked to pay by DHL is more than 12% of your total order, there might be a mistake on DHL's side, you can dispute these charges by emailing Duty_Disputes@dhl.com

Yes!

Please note that all customs and duty fees are the customer's responsibility to pay. Any made-to-order orders above $800 do incur import fees which is also the customer's responsibility to pay. Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs.

The United Kingdom and Canada require duty upon arrival for ALL shipments, no matter what the total of your order is. Payment of this is necessary to release your order from customs and unfortunately are not set or regulated by us.

Please contact your local customs office if you have any questions regarding the duty fee for your order.

We offer custom measurement, color, blouse cut, and sleeve customization services for most made-to-order products.

Customization costs vary by designer and item.

For items below $1500 there is an additional $100 service fee to customize.

We do not do fully custom designs.

To explore our customization services, please email hello@shopkynah.com.

We would hate for this to happen! Please let us know of all disputes within 7 days of receiving the item and we will do our best to resolve this for you as soon as possible! After that, we will no longer be able to accept any disputes under any circumstances.

Most of our outfits are able to be altered so you should be able to open it up or take it in as needed. Please note that KYNAH does not guarantee a perfect fit and are not able to offer in-house alterations or cover any alterations costs. Please read through our return policy before placing your order.

We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses. 

If you plan on having our team take your measurements, please bring:

1. Shoes/heels with the height you plan on wearing for your event
2. Regular bra - this is required even if you aren’t going to wear one the day of so that we can properly position the built-in cups. In the case you do not have these, we will be unable to take your measurements in-store.

It can also be nice to have leggings for ease of changing in and out of outfits

Production timelines vary by item and designer and are listed on the product page.

For heavy bridal pieces, and certain designers, we require Brides to finalize and order a minimum of 5 months prior to their event.  Please note that KYNAH does not take rush orders. You can definitely shop our in-store selection if you are in a rush!

We require 72 hour notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments.

All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen.