To apply, please email your cover letter and resume to careers@shopkynah.com.
Store & Inventory Operations Coordinator, KYNAH LA Store
Role Description
This is a full-time, on-site role as a Store & Inventory Operations Coordinator at KYNAH in Santa Monica, CA. As a Store & Inventory Operations Coordinator, you'll be the driving force behind our operational efficiency, ensuring seamless processes in shipping, inventory management, and overall operations. Your meticulous attention to detail and sharp decision-making skills will be crucial in enhancing the company's performance. You'll serve as the primary liaison for retail inventory matters, resolving any issues promptly. Setting the benchmark for operational excellence, you'll strategically organize our back-of-house operations to maximize profitability and maintain inventory accuracy.
**Key Responsibilities:**
Packaging & Shipping:
- Ensure accurate and timely shipment of all orders for KYNAH & Kiska brands daily.
- Pull, pack, and ship items according to the KYNAH and Kiska packaging standards.
- Coordinate pickups and drop-offs with shipping carriers (UPS, USPS, DHL) as needed.
Transfer Receiving:
- Receive and organize inventory shipments from the India office into the storage facility & store in an accurate and timely manner
- Liaise with the e-commerce team for accuracy
- Notify the India team promptly via WhatsApp regarding any transfer-related issues.
Order Pickups:
- Schedule and manage order pickups according to designated days.
- Ensure timely fulfillment or notification to the online team upon pickup completion.
Upkeep Coordination:
-Take items to the dry cleaners and tailor as needed, ensuring timely and accurate delivery
-Track all items in the appropriate documentation
-Coordinate with the store team as needed
Inventory Management:
- Maintain up-to-date and accurate inventory counts for both brands.
- Hold a monthly inventory count and check for each brand to ensure accurate inventory listing.
- Escalate oversell issues to relevant stakeholders.
- Regularly log inventory and submit reports as required.
Returns Handling:
- Inspect and process returns for KYNAH and Kiska products daily, returning funds to customers according to discussions with the online team.
- Work with the CS team to resolve any returns issues.
Supplies Management & Organization:
- Monitor and replenish packaging materials and other supplies as needed in the store including supplies for the store operations.
- Coordinate replenishment from India for packaging when stock levels are low.
- Ensure organizational integrity of back-of-house areas and display inventory.
- Ensure all items in the back room are accounted for and organized at all times.
**Additional Tasks:**
- Assist with inventory coordination for photoshoots and pop-up events.
- Attend events and assist with stylist team needs as required.
- Handle ad hoc orders and correspond with the team accordingly.
Qualifications:
- Previous experience in operations, shipping, or inventory management preferred.
-MUST be able to lift 25-30lbs.
- No task is too small with a hustle mentality able to work with many different team members.
- Strong organizational and problem-solving skills.
- Excellent communication and teamwork abilities.
- Proficiency in using communication tools such as Slack and WhatsApp.
- Ability to adapt to a fast-paced environment and prioritize tasks effectively.
Pay $20 - $25
Must be able to come to the Santa Monica store 5x a week.
Assistant Manager, KYNAH LA Store
Overview:
As an Assistant Manager at KYNAH Store, you'll play a pivotal role in supporting the store manager to ensure a thriving environment. Your responsibilities will encompass various facets, including daily operations, human resources, merchandising, and sales. The role requires a strong sales-driven mindset, a keen eye for customer service, and the ability to lead a team towards achieving set goals.
Key Responsibilities:
Customer Engagement and Sales Support:
- Engage customers promptly via email, phone, and text to guide them through the entire KYNAH purchasing process, closing sales, and serving as their primary contact for orders.
- Drive sales initiatives passionately, striving to meet and exceed yearly goals.
- Take store bridal and guest wear appointments and meet with customers
- Lead sales efforts by managing and updating the sales tracker daily, actively reaching out to potential customers to close deals.
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Maintain proactive communication with customers, updating them on the latest store arrivals and events via text, email, and phone.
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Manage a dedicated book of business, ensuring timely closure of all custom orders and providing exceptional service throughout.
- Ensure merchandise quality and availability, monitoring damages, and promptly notifying the operations team.
- Oversee store cleanliness and enforce the cleaning schedule rigorously.
- Assist the store manager in supervising and guiding store associates, fostering a culture of innovation and exceptional customer service.
- Recruit, train, and supervise associates, providing guidance and support as needed.
- Take ownership of store-related issues, demonstrating leadership in their resolution while handling them with care.
- Support VIP customers and collaborate with the marketing team to strategize on re-engagement tactics.
- Attend and actively participate in store pop-ups and events nationwide, driving sales and fostering post-event customer connections.
- Help with logistics such as store associate coordination and accounting to make the events successful
Requirements:
This role offers an exciting opportunity to contribute to KYNAH's success by spearheading sales, managing store operations, and delivering exceptional customer service while fostering a dynamic and inclusive store environment.
Pay $26/hour + commission
Required to be able to commute to Santa Monica store.
Weekends required.
Online Customer Experience Representative (Full Time or Part Time, HYBRID Role Los Angeles)
About this company:
KYNAH, meaning female leader, is the largest and most sought after luxury Indian clothing company based in the USA offering bridal, guest, and resort wear since 2017. Our vision is to redefine the way women customize, shop for, and wear Indian Attire. We strive to curate a personalized experience that is unlike ever seen before in the industry. With a store in Los Angeles and offices in New Delhi, we are seeking an individual to join our team to help continue to fuel our hyper growth and take our customer experience to new heights.
Role Overview: Online Customer Service Representative
As an Online Customer Service Representative at KYNAH, you will play a pivotal role in ensuring our customers receive the exceptional KYNAH experience we are known for. Your contribution will be instrumental in fostering enduring relationships with our clientele. An understanding of the symbiotic relationship between sales and customer service is fundamental to this role.
Responsibilities:
- Deliver unparalleled customer service, establishing long lasting relationships with our clients through KYNAH communication channels including email, Zoom, phone, and text.
- Respond promptly and accurately to client inquiries, meeting our Service Level Agreement (SLA) requirements.
- Maintain comprehensive knowledge of all KYNAH products, including fits, styles, and inventory.
- Assist customers in scheduling appropriate appointments, whether in-store or online.
- Assist the client in the entire ordering process from start to finish - including customizing their desired look
- Assist customers in finding styles that meet their individual style and events needs
- Create confirmation forms / contracts for any custom orders
- Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and working with the production team to provide solutions
- Share customer feedback and merchandising needs with the team members to constantly improve on services
- Contribute to the to the positive and energetic team culture
Requirements:
- 2-5 years of experience in online customer service.
- Exceptional communication skills.
- Proficient multitasking abilities, maintaining exceptional customer service levels while assisting multiple customers simultaneously.
- Efficiency-driven mindset aligned with business goals and productivity metrics, ensuring detailed customer assistance.
Pay $22.50 - $25 / Hour
Full Time and Part Time
Hybrid Role in West Los Angeles preferred
KYNAH Bridal Stylist / Store Associate (Full Time or Part Time, Los Angeles)
Are you ready for the position of a lifetime? Passionate about South Asian fashion? Want to learn the ins and outs of a fashion startup? We are growing by leaps and bounds and looking for a stellar KYNAH Store Associate to join our LA team. We are disrupting the South Asian bridal market with our innovative technology and outstanding customer service and need a team member to join the ride.
About KYNAH: KYNAH, founded in 2017, is an online boutique experience curating the best in bridal, guest, and resort wear from India including our own homegrown label and some of the top designers across the industry including Papa Don’t Preach, Ridhi Mehra, and House of Masaba.
Responsibilities
Reporting to the CEO, you will be responsible for working with our in-store customers as well as virtual clients to guide them through the purchasing and customization process. The position requires proficiency in time management and ability to produce results quickly and efficiently. You will have a sales but startup, “no task is too small” mentality and ready to hustle and continue our reputation of having the best in class customer service. You should be extremely attentive to detail, have excellent communication and problem-solving skills as well a positive attitude.
- Lead bridal styling consultations with KYNAH brides to help them with understanding our process, our products, and our customization availabilities both virtually and in-person
- Provide excellent customer service both in person and online
- Run the end to end process with our brides from consultation, to placing the order with the designer, to inspection, to delivery
- Know the ins and outs of every product at KYNAH and become the expert at the company
- Assist with store visuals and all store needs
- Assist in the daily operations of customer service by responding to customer inquiries via email, phone, and social media
- Act as a brand ambassador for KYNAH and cultivate strong relationships with our clients
- Assist with logistics of the LA pop-up not limited to inventory ordering and order placement with our designers
- Advise the CEO on merchandising needs fill gaps in offerings for customers
Qualifications
- Proficient in Shopify, Microsoft, and Gmail
- Retail experience in a luxury setting or bridal is preferred but not required
- Strong organizational and communication skills
- Extremely efficient with time management
To apply for this position please email your resume (PDF only) to careers@shopkynah.com with the subject “Bridal Stylist/Store Associate Position” and include a brief cover letter on why you believe you are a good fit for the position.
$19 / hour
Creative Content Intern Role
Who we are:
Founder Aisha Rawji launched the company in 2017 with a vision to redefine the way women shop for Indian Bridal and Event wear. Since then, we have been at the forefront of Indian luxury fashion. Our mission is to make the next generation feel proud of their culture, embrace the duality of their identities, and empower them through self-expression on their most special days. We believe that by sharing cultural threads through fashion, we can forge a greater appreciation for one another and truly change the world.
We are looking for a Creative Content Intern to join our small but mighty team!
About the Creative Content Role:
- Winter 2023/Spring 2024 (6 months), part-time (10-15 hours/week)
- Unpaid, experiential internship for college credit, along with a clothing allowance
- Own the KYNAH TikTok account and video strategy
- Discover and establish our brand presence on emerging platforms
- Create engaging brand and product content to be used across social, email, and web
- Brainstorm creative ways to connect with customers through social media
- Take on special assigned projects, as needed
What we are looking for:
- You are a college student with digital experience
- You live for TikTok and love creating video content
- You are fluent in creating and editing content within the TikTok platform
- You keep ahead of the digital curve and enjoy emerging social platforms and trends
- You are passionate about our brand and the fashion space
- You are a self-starter and are known to take initiative and problem solve
- Bonus points if you are proficient in adobe photoshop and illustrator
Why join the KYNAH team:
Get hands-on experience building a fashion brand, collaborate with a supportive team, and make a real impact at KYNAH. At KYNAH we foster an environment that is very encouraging of mentoring you to achieve your personal and professional goals.
To apply, please send a resume and cover letter to careers@shopkynah.com
